Services & Conditions Excursions / Tours
- All prices are quoted in Euro or USD ($). Remaining payments for a deposit must be made on the day of the excursion in Pesos, US Dollars, or Euro at the current exchange rate.
- Prices are per person unless otherwise specified (tips are not included in the services).
- Conducted in German only if explicitly stated; otherwise, in Spanish and English.
- The excursion must be paid for in advance unless otherwise agreed.
- Payments via PayPal will incur an additional 6% fee for transaction costs.
- Important: Deposits via PayPal are only accepted in Euros. During checkout, PayPal will prompt the sender to choose between paying in their local currency or the recipient’s currency. Without alternative arrangements, amounts received in a different currency will be rejected, minus PayPal fees and exchange rate losses.
- For credit card payments through our booking platform*, the listed prices apply. *(by TREKKSOFT, based in Interlaken, Switzerland)
- Day trips marked with nettoECOtours® (e.g., Chichen Itza & Tulum-Cobá) are streamlined excursions and are excluded from additional discounts.
- Children up to 11 years old receive discounts on some tours and are excluded from additional discounts.
- Excursions with the " 3 for 2 " offer are excluded from additional discounts. These excursions are non-transferable and must be booked for the same participant. The two most expensive excursions out of the three will be charged. Prepayment is required.
- For cancellations of an activity (excursions, transfers, etc.) by the participant (guest) more than 48 hours in advance and confirmed by Viajero-Mexico within this time, any refund will be minus incurred costs, exchange rate losses, and bank transfer fees.
- For cancellations less than 48 hours before the activity by the participant (guest), 15% to 80% of the refund will be deducted. Costs, exchange rate losses, and bank transfer fees will be deducted.
- Cancellations on the day of the excursion, less than 24 hours, will only be accepted with a medical certificate in Spanish from the hotel doctor or a trusted hotel physician. Costs, exchange rate losses, and bank transfer fees will be deducted from any refund.
- In case of no-show (NO SHOW), no goodwill will be granted. The guest is solely responsible for being at the specified time and place to meet the pick-up person (guide or driver). No refund is possible.
Attention! Make sure you are in the specified hotel lobby. Hotel resorts may have multiple lobby names!!! (e.g., Hotel Barceló Maya Beach Resort = 1. Maya Beach / 2. Maya Caribe / 3. Colonial / 4. Tropical / 5. Palace) - Excursions may be canceled at short notice by the organizer if the minimum number of participants is not met, due to very bad weather, or for other justifiable reasons. In such cases, the amount paid will be refunded in full. Further claims are excluded.
- Day tours & excursions are partly conducted by our partners and specialists on-site, and we have no influence over the program's schedule or changes. Note that group sizes may vary by provider. Small group only if explicitly mentioned.
- Changes to the program by the tour guide due to bad weather or other justifiable reasons do not entitle you to a partial refund if a replacement is offered.
- Transfers or transportation costs for day excursions are usually calculated from Playa del Carmen**. Hotels located north of Playa del Carmen may incur an additional fee depending on the excursion.
- 10% discount for early booking for excursions on the Riviera Maya. The day trip must be reserved and paid for at least two weeks (14 days) in advance (excluding nettoECOtours® and private excursions, as well as excursions offered in Mexico City and the surrounding area).
- Discounts (early booking discount) are only valid if payment is made through VIAJERO MEXICO and the invoice amount is paid into the bank account listed on the invoice.
- Early booking discounts cannot be combined with other discounts.
** Excursions to Cancún (catamaran, island paradises & whale sharks) include transfer from Akumal, Playa del Carmen, Riviera Maya, Cancún, and Playa Mujeres. Tulum may incur an additional fee of approximately 10 USD per participant, depending on the organizer.
Short-term price changes due to adjustments by the organizer or currency fluctuations are reserved. The receipt of payment is decisive.
(As of February 2022)